Reviews

great experience and fast turnaround on our window order. crew had expertise and explained when we had questions. all good!

– sean h.

Salesman knew his stuff, the workmen did quality work. However, there was definitely a notable gap between what was agreed to when the salesman was at the house and what the workmen did when they arrived. Materials on the contract turned out to be insufficient (though they threw in the needed extra free of charge), and several things outlined on the contract were not initially done. Fortunately, I was familiar with the type of work and knew what to look for, and made sure it got completed right. Others may not be so fortunate and could get taken for a not so insignificant amount of money.

– Timothy B.

I agree with reviewer Betty F. Our disappointment is two fold, first, with this Service Alley deal, for offering such a miniscule deal, we ended up paying $250 we will not get back for listening to a sales pitch where BOTH spouses have to be there, and ultimately we did not buy anything, as the cost of 2 new doors was so overwhelming, it makes the spend $250 for a $1250 discount voucher (buy 2 doors or a door and 2 windows) a drop in the pan. With existing customer and cash discounts, the estimated cost of a basic front door and storm door WITH the voucher came to about $4000. We already have had Long Fence build a deck and fence for us, and those were good experiences, so we are existing customers, yet my husband and I both had to take time off from going to work to be present for what amounted to a sales pitch for one brand of very expensive doors. We had to listen to silly details like the doors are made in Ohio by "civilians, Mennonites, and Amish" which is pretty much like the ads about home space heaters you see in the Sunday Newspaper Magazines. The salesman was polite, and professional, and prompt so this review is not on him as he was doing his job, but this is a "tin man" sales tactic on the part of Long Fence. I do not wish to receive service alley ads or emails any more. Is there any way to get a refund of the $250 we spent to buy the voucher? Whom do we call? Thank you. UPDATE: I did find Katie's number at Long Fence in another review below who had mentioned a refund and called her, and she is kindly working on a refund, which makes us feel better at least about not losing the 250$ on this and about Long Fence trying to keep their customers happy, we will update this when we do actually receive our refund. UPDATE 2: I did also receive an email this evening from Service Alley stating they had processed my refund and to watch for it, I am glad to learn there is a refund option, this was not stated in the sales pitch or the coupon. It seems knowing that up front would make this less of a gamble and people would respond more positively to the deals. I thank Katie at Long, and the anonymous Service Alley representative for their prompt and professional assistance to make this right.

– Sheryl B.

I've used Long Fence and Home four times. I had sliding glass doors installed after a break-in. I was so happy with them that I Long Home and Fence is the first call I make when I need to update my home. Since 2007 I've replaced windows, siding, and doors. Just as they have advertised, my 37 year old house is by far warmer in the winter and cooler in the summer. The installers are professional and they know their jobs. They come when they say they will, they work hard and they leave the job site clean. They are expensive but they are worth it!

– Deborah B.