Leave a Review for: Maid In DC
Danielle C. January 05, 2011by
"Kevin and his staff are very personable and very professional. I will use them again in the future. :) "
Lisa L. January 17, 2011by
"Bought a Groupon for their service. They didn't even make my bed and the cleaning job was really sub standard. I can't figure out a way to continue the conversation except by editing my own review. Kevin, I only mentioned that my bed was not made. I did not request a linen change but expected that my bed would be made. I already reported my disatisfaction to you back when you provided the service and you never responded (another reason for the negative reivew), but Groupon gave me a full refund, so I am satisfied with that."
Hello Lisa L,
I'm sorry to hear that you were unsatisfied with the Groupon cleaning deal that you purchased last year.
Maid In DC does have a 100% Satisfaction Guarantee, so if any of our customers are NOT satisfied, we offer to clean your home at our costs.
Also, per our website, changing linens was NOT part of the "basic" cleaning that was offered for the Groupon deal.
We have some clients that like their linens changed and many clients that do not want their linens changed, so that is why we have an initial "to do list" whereby clients can make specific requests so as to "customize" their cleaning preferences.
I would be happy to discuss your cleaning and see what we can do to make sure you are a satisfied customer.
Kate B. January 18, 2011by
"The costs are good and the service was efficient. "
Julie C. January 18, 2011by
"Great service! I have Maid for DC once a month for 2 hours. They always do a great job and make me wish they came out twice a month. A great way to make life a lil easier. "
Annie C. January 18, 2011by
"Friendly service, regular discounts & deals if you subscribe to Maid in DC's mailing list. They do a good job!"
Holly W. January 18, 2011by
"Kevin and the cleaning team at Maid in DC have done a great job cleaning our place. We started using them based on a Groupon and have stuck with them for a once-a-month cleaning. The prices are fair and the cleaning is efficient and thorough. It has been a big help to us around the house!"
Colleen D. January 18, 2011by
"Found the service through Goupon, and was so impressed with the friendliness of the workers, quality of service, and flexibility on schedule that I have used them a few times since. I feel at ease when i leave them to clean my home for a few hours, and find it to be perfect for my busy corporate schedule. I would HIGHLY recommend Maid in DC!!"
Sydnee S. January 18, 2011by
"Kevin has been great to work with. His people are very friendly and have proven to be trustworthy. I feel that I get a great value for the price and would continue to recommend him to my friends and colleagues."
amy f. January 18, 2011by
"Great service! I recommended them to all my friends, who also loved the service. It's not often these days that you encounter friendly customer service, but here you will find it, in addition to frequent email specials"
Lucia C. January 20, 2011by
"I got a Groupon for Maid in DC and it was one of the best Groupons I have gotten yet. I have one of those old white stoves that I can never really get clean and they made it look like new. Now I don't want people to think I keep a dirty place but they did such a good job that my apartment felt like it did when I moved in. This was the first time I had a cleaning service and I have to admit that I was worried about having strangers come into my apartment, but both cleaners were really nice, they did an amazing job, and at the end of the day I really had nothing to worry about. ~Lucia"
Amy G. January 25, 2011by
"I have been using Maid in DC for more than seven months and have always been really pleased with the quality of the work, the polite and cheerful cleaners, and with how easy it is for Kevin and his crews to work around my schedule and come when it is convenient for me. Price was a big factor in my decision to contact Maid in DC initially and the quality is the reason I keep using them over other companies."
Richard H. February 04, 2011by
"NO SHOW and NO CALL! Made appointment for 1pm. At 1:50 I called Kevin to ask where cleaners were. He first said they would be here shortly, then said they got caught in morning traffic, then said they ran late at another house. He said he would call back with updated info. He did call back, saying cleaners would come at "3:00-ish." No way. This company is unreliable."
Molly U. April 26, 2011by
Eugenio C. April 26, 2011by
GREG W. April 26, 2011by
Melvin O. June 14, 2011by
"We had no complaints. Great deal through Service Alley."
Richard G. June 21, 2011by
Moonlight Interiors July 11, 2012by
"I used Maid in DC a few months ago because I had a deal voucher. They did such a great job that they've become my regular cleaning service. I love that I can schedule appointments via email, the staff always shows up on time, and they clean thoroughly and efficiently. Highly recommended! "
Lauren S. July 31, 2012by
"Maid in DC cancelled on me at the last minute three times! For the first cancellation, they didn't contact me at all and I only found out when I called them because I was curious why they were late. For the second and third times, they only texted to let me know instead of calling or emailing. By the fourth scheduling, I informed them that I was going out of town and needed the service done by a particular time on a particular day. They assured me that they would be there at 10:00am, well before I was due to leave. By 10:30 I called and they assured me that the cleaner was 15 minutes away. By 11:00 I called again and he said he would call the cleaners to see where they were. By 11:30, I was calling to cancel and he said that they were "at the stop light." I demanded the cleaners number and called them myself. They arrive 10 minutes later, at almost noon. I was supposed to leave by 2:00pm and was afraid that this would be a very tight, but managable crunch for me since they were expected to stay for an hour and a half. I shouldn't have worried, they left after 35 minutes. When I protested that they hadn't spend the time promised, they informed me that they were told by Maid in DC that they could cut the time short. The cleaning was average, not the best I've ever had but not the worst either. However, the service with the main scheduler, Kevin, was abysmal. He was friendly enough, but uncommunicative and unable to provide the most basic of customer service. I will never use this service again."
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