Leave a Review for: My Air Duct Pro
by Marc k. September 17, 2011
"My name is stive and i used my air duct Pro for 3 services. Air duct carpet and chiminey , they spend 3 hours at my house and did a great job i realy have no complain about there service i will used them in the future thank you..."
Provider's Response
Thank you for your kind comments
by james c. September 17, 2011
" good price did very good job "
Provider's Response
Thank you for your kind comments
by jody l. September 22, 2011
"This crew was very professional and knowledgeable. They knew exactly what they were doing and our air feels so much fresher and cleaner. I highly recommend this company!!"
Provider's Response
Thank you for your kind comments
by pat b. September 22, 2011
"Got my Air ducts cleaned by these guys and they did a great job! They serviced my furnace and cleaned the entire air duct system! you should have seen how dirty it was before! Now its clean and feel like I'm breathing healthy air again!! Happy Customer!"
Provider's Response
Thank you for your kind comments
by jamie s. September 22, 2011
"great service! the technicians were well crafted and knew what they were doing. I felt comfortable with them in my home. I highly recommend this company! "
Provider's Response
Thank you for your kind comments
by Jae b. September 22, 2011
"great service!"
Provider's Response
Thank you for your kind comments
by kathy v. September 22, 2011
"experienced technicians with great service!"
Provider's Response
Thank you for your kind comments
by G H. February 07, 2012
""My Air Duct Pro" TRASHED the floors in my living room and kitchen. Upon finishing their work they carelessly spilt a residue multiple times leaving my house. They attempted to wipe it up but it had absorbed into the floors and now they are STAINED. I have contacted the company MULTIPLE TIMES for a resolution and was told someone would get in touch with me but it has been weeks and I HAVEN'T HEARD ANYTHING. "
Provider's Response
G.H. we apologize for the unprofessional service you received. We are pleased to announce that the technician is no longer with us.
by michaela k. March 26, 2012
"Great guys.. Very happy. From scheduling to service day the process was flawless."
Provider's Response
Thank you!
by Craig H. March 26, 2012
"Had my airducts and furnace cleaned. They were on time and efficient."
Provider's Response
Thank you we appreciate your business
by Natalie m. April 01, 2012
"This company was recommended by my contractor, to clean up construction dust after a remodel. They did a great job improving my indoor air quality. Highly recommended!"
Provider's Response
We appeciate your comments... thank you!
by James D. April 19, 2012
"I used the groupon service. All they did was pull the vent covers & vacuum the immediate opening. They didn't clean any of the ductwork, period. The dryer vent pipe cleaning was worse. They plugged a drill with a short snake attached & ran it through the vent cover a few feet. When I offered them an extension cord so they could utilize the full length of the short snake, they refused it as their job was finished. Arguably, they made the lint problem worse as the piping could be further obstructed by what was partially disturbed. A fire hazard! This is a dangerous joke for a service company."
Provider's Response
Unfortunately, we did not have any James D. on our schedule for yesterday or today. If you had service done by My Air Duct Pro, please call our office and give us the service address, so we could rectify your service issues. Could it be you have us mixed up with a different company? We did not have any Groupon redemptions on our schedule.
Our # is 1-800-987-0855
We take your feedback very seriously therefore we need accurate information to address service issues. Please contact us with your service address and correct name.
by Angela B. April 19, 2012
"Cleaned my ducts and cleared my mold problem. What a breath of fresh air."
Provider's Response
thank you Angela
by Imran S. May 09, 2012
"Hi I setup an appointment with My Air Duct Pro today for vent cleaning and duct inspection. Two guys showed up; one can speak broken English and the other does not speak English at all. They started cleaning the vents and inspected the ducts. After inspection, they told me that your ducts are very bad with mold and dirt and you need to clean them now for a hefty price of $500. Since I was at work and my wife who was there called me and I said we will think about it and will let him know. The guy who speaks English become very upset and starts shouting on my wife and start acting aggressive. He start putting pressure and shouting me over the phone when I was talking to him. They did not even finish the vent cleaning properly. I talked to somebody at the office and complained and asked the supervisor to call me. But the supervisor did not call me yet. They seems to be scam and very unprofessional. I could no find this business on Better Business Bureau but I am planning to call BBB and register a complain if they do not call me back by today "
Provider's Response
We regret you had an unpleasant experience with us. Our technicians abide by strict customers service guidelines, and we take these accusations seriously, after speaking with your technician, he said your accusations were reversed. You and your wife made very insulting comments including racist comments to our team, this is unacceptable, regardless you are a customer.
My Air Duct Pro prides itself in employing honest legal emigrants as well as born-Americans and they are equally treated as humans.
We offered additional services (with no obligations).. We wish you the best of luck!
by Danielle S. May 10, 2012
"Completely unprofessional and seemed like a total scam, would not recommend their services."
Provider's Response
We regret you had an unpleasant experience with us.
We offered additional services (with no obligations).. Very sorry you think this is a scam. We wish you the best of luck!
by Don D. May 10, 2012
"*SCAM ALERT* Completely awful... WIthin mintues they tried to scam me with a 'mold treatment package' for over 2000 dollars. Rediculous. After I told them I didn't want to do the extra cleaning they left the project unfinished - I guess they needed more time to scam the next victim. Horrible experience. RUN."
Provider's Response
We regret you had an unpleasant experience with us.
Mold is present in your HVAC system. The groupon you purchased does not include any mold remediation or furnace cleaning.
We offered additional services (with no obligations).. Very sorry you think this is a scam. We wish you the best of luck!
by A P. May 10, 2012
"You want an unforgettably terrible experience? Go with 'My Air Duct Pro,' they surely won't disappoint... Please disregard all of the 'positive' postings below. They are all from ghost accounts because these guys are the WORST 'handy' service I've ever dealt with. Not only did they try to scam me for more money, but the technicians were lewd and made me feel uncomfortable - definetly DO NOT hire these guys if you are a woman and will be alone. I am just glad I had a protective dog with me because these guys really gave me the creeps. That should be enough to convince you to NEVER use this service."
Provider's Response
We regret you had an unpleasant experience with us. However, when someone (AP.) pays $49 for a Groupon for Air Duct Cleaning,
Unfortunately, expecting a company to go above and beyond is one thing, but cleaning your furnace and changing your filters at no additional cost, it is very unfair.
We offered additional services (with no obligations).. Very sorry you think this is a scam.
by Raavi P. June 05, 2012
"I just cant believe it! How can they are in business after terrible service. All please check the reviews before you call My Air Duct Pro for any kind of service. They are awful! I think the one or two good reviews here are written by Air Duct Pro or their employees themselves just to get some business. I have the worst experience of my life with their service. The guys they hired cannot speak English properly and they start yelling when we refused to go with the optional service. "
Provider's Response
We appreciate your voicing your opinion, but it was very difficult for our employees to be insulted by your wife with derogatory and racist comments. You were not there, while the service was being done.
We wish you the best of luck.
by N D. June 20, 2012
"Clearly the 'thumbs down' have it. We recently attempted to redeem a Groupon for Vent cleaning. We were refused the service unless we agreed to $700 in additional work. This merchant should be avoided."
Provider's Response
A $49 dollar groupon, does not cover the additional services. It was stated very clearly on the voucher.
by carrie o. June 21, 2012
"I would not use this service. I believe they tried to scam us. I had a Groupon for a duct cleaning and they tried to sell me a 2000 DOLLAR mold treatment. Was able to have the problem solved for 95 dollars from another company. The guys that came out to the house were friendly enough. I told them I couldn't commit to anything that day. They left and said the company would call me that night to follow up. I never heard from them again."
Provider's Response
Mold Treatment is not included in your $49 groupon Voucher. The additional service was optional. Our technician are certified and your were given a 5 YR WARRANTY, on our service.
Good Luck with the $95 service your were given.
by Flor B. June 25, 2012
"Great service, punctual and efficient! They were very professional, good customer service and I plan to use them for future services. Will recommend."
Provider's Response
Thank you, we appreciate your business.
by Melissa P. June 25, 2012
"The crew arrived on time and got the job done fast. Price was good and so was the service. Best thing was I could be in the house while the service was being done!"
Provider's Response
We appreciate your business. Thank you!
by Nick P. July 06, 2012
"Total scammers... wouldn't even complete the service after I told them that I would not go with their SCAM of a mold cleaning service. Dateline did a huge investigation on what a scam these 'air duct cleaning' places can be... What do they really achieve clean that you can't accomplish yourself with a regular vacuum cleaner hose? Nothing... After the 2 men started yelling at my wife, they told her that she could pay off the mold treatment if she was willing to become A STRIPPER. I talked to the owner, Imran, who was equally offensive and challenged me by asking, "What country are you from?" Then the owner threatened to sue me. Why, I have no clue. I called groupon and had them remove My Air Duct Pro from their listings. If you purchased a groupon for this service, please call groupon as they are now offering FULL refunds - no questions asked. AVOID AVOID AVOID"
Provider's Response
You clearly have us mistaken with another company. We do not have a Imran here, nor would we yell at our customers or make any statements like your accusations.
by Josh L. July 09, 2012
"This was a terrible experience all around. The guys came in and opened up a vent for about 5 seconds, told us we need their "Mold treatment" without even testing to see if what they saw was mold or not?!?! They said it would cost $2,000 to do the removal and I said no, then they said $1,500, then $1,000, then $700 was the best and final offer he could give me because he was not a sales person. I understand that the Providers Response will be that "you were under no obligation to purchase any additional services" but it was an extremely hard sale in my own house which made us very uncomfortable. Their attitude changed from friendly to what seemed very upset that we did not want to pay for the additional services. After about 10-15 minutes of back in forth of saying no and the sales/air duct specialist he finally got it through his head that he was not selling us on the additional “No Obligation” services, he then went and spent only 2 minutes doing what we actually paid for, which to me seems extremely fast to get done the amount of vents that we have in our house. I then called their main number to complain, and they said they would have to check with the person that came out to find out the situation. I have not heard anything in over two weeks and I have called back several times and no one has yet to get back to me. This is one of those times I am very happy to have the internet and pages like this to make complaints about non reputable companies and by the looks of other users responses they had the exact same experience so I know this is happening to a lot of people. Hopefully people stop paying for shady services like My Air Duct Pro, or they revamp their corporate model of hard selling consumers for their services. Josh & Amanda 7/16/2012 - FOLLOW UP - I explained to Groupon the situation and they gave me a full refund. Groupon is never going to do service with them ever again. "
Provider's Response
We appreciate the time and effort you endured to write this review. The $49-Groupon clearly states what is included in the deal. It did not include the services needed for your home, therefore there was not much we could have done.
We apologize for the confusion.
by Allison M. July 11, 2012
"Horrendous experience. I too was given the mold treatment scam and additional 'needed' furnace cleaning services starting at $399 and then the price was lowered to $150 cash when they left about 30 minutes later (quite a sale). The technicians were in my house less than 30 minutes whereas my friend had another provider, Cropp-Metcalfe, do their unit, and they were there over 1 hour. The Groupon ad stated 'Air-duct cleanings last 60–90 minutes, and dryer-vent cleanings take about 30 minutes.' They did not even remove my vent covers and took less than 5 minutes with my dryer! I too called Groupon to complain, posted on community forums and sent an email to 500+ co-owners and reported them to every consumer agency I could think of. Stay clear as it is not worth the headache."
Provider's Response
We appreciate your efforts, Unfortunately no where on this review did you mention if your vents were clean after the 30mins. We usually have 2 people and it can take 30-90mins depending on the condition of the vents.
I take it yours were in a satisfactory condition and did not need a heavy cleaning. Your friend must have had a larger home and the vents were in pretty bad condition. We've done some jobs and stayed well over 4hrs.
Since, you did not complain about the outcome, I am convinced you are just complaining about the time spent.
by david k. July 13, 2012
"To anyone who purchased this deal from groupon should call groupon and get your money back if you are unsatisfied. Thesr scammers damaged my house and unwilling to lift a finger to resolve the issue. Ive received my money back from groupon since groupon has satisfaction clause. I've also contacted the BBB. These scammers also operated another vent cleaning service "all state air duct pro" I'll be filing another complaint with the BBB to the other business. Be ware of these scammers."
Provider's Response
We have no records of damage property or a David K. You obviously mistaken us for another company, that we are clearly not affiliated with.
We will look out for the BBB complaint, and hopefully we will be able to get to the bottom of this.
by Pat B. July 14, 2012
"We used this Company on two of our condo units. The one tenant told us they were very aggressive to her. She reported them to Groupon.. Also they never cleaned the furnace vent. They made a visual inspection and claimed we had mold that was going to cost us another $700.00. We hired another company a week later and the company told us there was NO way they could come up with a mold claim unless they sent it to the Lab for results. Never use this company! SCAN artist!"
Provider's Response
We appreciate the time and effort you endured to write this review.
A $49-Groupon clearly states what is included in the deal. It did not include Furnace Cleaning. Mold is visible and our technician used a test kit, to validate his mold claim.
Please see http://www.sporicidin.com/products/mold-remediation/cleaning-and-restoration/all/sporicidin%28r%29-microbial-test-kit
It does not require lab results.
We apologize for the confusion.
by Donna M. July 25, 2012
"I purchased an Angie's List Deal for $129 for Chimney Sweep and Inspection. I was extremely disapointed by the experience. The total time "My Air Duct Pro" spent at my home from the time that they arrived, including their ladder set-up and putting the ladder back on their truck was 25 minutes. They did not inspect the interior of my fireplace inside my home or the chimney connections to my oil furnace and gas water heater. The only thing that I saw the technicians do was to use a brush down the chimney flue. But only spending about 10 minutes on one or two flues, I can't imagine a very good job was done. In addition, they took a picture and showed me a crack below the crown area in the mortar. I asked the technician how bad the crack was and he said he didn't know. I asked if they could email me the picture or use my camera to take a picture. The reason I requested the picture was the 2011 earthquake caused damage to my crown and a couple of the top layers of the brick. I paid a different contractor to repair the crown and top of the chimney. If the repair wasn't preformed properly, I wanted to contact the company that did the work. The technician said that it would be no problem to get a picture and it would be emailed to me. After 3 days when I hadn't received an email of the "crack" I called "My Air Duct Pro" on two different dates and I never received the picture after they promised I would. I did NOT receive an inspection report checklist for the inspection - only a payment receipt. Additionally, they did not put any covering on my light colored carpet or the furniture around the fireplace. I even questioned the technician about covering my furniture and carpet. They tracked dirt in all over my carpet (no booties worn.) I rated them well on punctuality because I was given a window of between 9 and 12 and they did call first and arrived at 9:48am. The regular price of the chiminey sweep and inspection was $299 and Angie's List deal was for $129 - for $299 a Level 2 or Level 3 inspection and reporting should have been done. Not recommended! "
by Ed F. July 25, 2012
"I have to echo the negative reviews. I purchased the Groupon duct cleaning service. They came on time, but made it immediately clear that this service does not include the cleaning of the air returns and that unless you clean the returns you don't get any lasting benefit from cleaning the ducts. They wanted hundreds more to clean the returns. I felt it was a true bait and switch. I did not do it. Even if they were right I would not do it. I'll spend the money on others I think more reputable. They were out of the home in short order and who knows if they accomplished much of benefit."
by T J. July 25, 2012
"I will never use this company again and wouldn't recommend any else use them. I too bought the Groupon deal. They cancelled my appointments twice the day before. The first time they told me they overbooked. The second time they said I lived too far away. I scheduled a third time and told them that was their last chance. They showed up, and oddly enough, took a look in my vent and told me I had mold. I told them only to do what they'd paid for on the Groupon deal. He told me he normally wouldnt push it, but since I have kids he strongly recommends it. He saw I was angry and didn't push it. The main guy was on his phone the entire time and the helper didn't speak even when I spoke to him. I told the main guy why I was so unhappy and he said they were doing business with another guy who didn't care and are trying to rebuild their image. I strongly recommended they not overbook and cancel appointments. I also find it very interesting how several of the thumbs down are being accused of being racist and yelling at them or not understanding what they bought. I have yet to read a response that says they will work to make sure customer service comes before the add on sale of work you may or may not need. Can't wait to read their interpretation of what I did wrong."
by Gustavo G. July 25, 2012
"This is by far the worse experience I have ever had with any company. I bought the $49 service from Groupon and I got what appears to be two undocumented workers in a beat-up van with no equipment other than an electric screwdriver ready to provide a scam service. First they cancelled the original appointment at the very last moment, then they showed up unannounced with the guy saluting “Why don’t you answer your phone” - absolutely no manners. I tried my best to ignore his insolence and invited them in. He went looking around the house exclaiming “Very nice, very nice” at everything he saw, obviously he was not interested in the air-registers, so I had to pointed them out to him, beginning with the air-return register. The main guy shouted in spanish to his helper to take the grill down, and just as quick he took a look and proclaimed we had mold. When I asked to point to the mold, he picked a bit of dust lint and started telling me that he could not do the work unless they sprayed the whole system for mold. Obviously, the guy doesn’t know the difference between mold and dust, I took a second look at his beat up van in search of any sign of air-duct cleaning equipment, having failed to notice any I knew these guys were trying to pull a scam - and God knows what else - on me. I showed them to the door and that was that. I have called Groupon and emailed Groupon complaining about this company, I hope they have done something about it. "
by Curtis J. July 26, 2012
"Wow! This is one HORRIBLE company. We bought the groupon and upon looking in our vents we were told we had mold and it would be $3000 dollars to clean the vent. When we balked, he said he'd do us a favor since we had a baby and my wife was pregnant and said that he'd do it for $1400. When we were still hesitant the cleaner produced at "mold test kit" from home depot (I think it just tests for bacteria or any microbes for that matter). The test was positive so I asked could I have the vents cleaned of the dust and then retested for the mold and he said "NO! The test won't be the same then." Major red flag now. Cleaning dust doesn't remove mold. I guess my face gave away that he'd made an error in speaking, because he "called his boss" to ask for an amazingly low price of $400. While on his iPhone he brought is hand down to tell me that his boss said he knows we never do that, but it ok this time. As he's telling me this I noticed that his phone was off. When he brought the phone up to his ear again to conclude the call I noted that his responses were way to fast for the "person on the other line" to get a word in edgewise and certainly not enough to instruct him to do a good job even if it was at such a low price. At that point my wife was worried sick that something bad was going to happen to her and the baby and wanted to just pay the money even if it turned out to be a scam. I really, really wanted to punch the guy in the face at this point. I did what I could to calm my wife down and then told them to get out. He then DEMANDED that I sign a document stating that they did the work. When I refused he sent the other guy down to clean the dryer hose despite my just telling them to leave and then told me that because I wasn't having them clean the "mold" they couldn't clean the vents. He then again insisted that I sign. My wife was now getting really scared and I genuinely thought I'd have to fight these guys. In the end I yielded and signed the damn paper so that I wouldn't have an altercation like that in my own home in front of my pregnant wife and 1 year old child. My Air Duct Pro should be avoided like the plague. Hands down some of the most retched people I have ever met in my life. Literally no care for other human beings save for where they can rip them off for profit. Warn your friends, family and neighbors against these guys. Heck, warn random strangers as well if you hear them speak of this company."
by Terry H. July 26, 2012
"I would not recommend this company to anyone! I purchased a Groupon and scheduled an appointment for duct and dryer vent cleanings. Two gentlemen came and upon entering my house they informed me that I had mold in my vents. I asked how they knew that and the one said he'd been doing this for seven years and could just tell. He quoted me a price of $2,400 to $3,800 to have the mold removed. I told him that was out of my price range, he immediately lowered the quote to $500. He said he could do that because he was a project manager and not a sales agent with the company. That made me leary and I declined to have the mold service done. He seemed a little perturbed. I then asked him to do the services included with the Groupon. They proceeded and were finished in 7 minutes! My house is not a mansion but it's not small either. I couldn't imagine that they could clean all of the vents and the dryer vent in that amount of time. I asked them and they said they had. I was just happy to see them go!!! Please steer clear of this company. "
by S J. July 26, 2012
"I also would not recommend this company to anyone! They wanted to charge me $2400 for mold removal, mold we knew we did not have as we just bought the house and had a inspection!!! They were rude to my Mom who was at the house when they arrived as I was at work, had the audacity to call me and tell me she would not listen to them! I demanded they leave and left work early to make sure they were gone. I will never, I mean NEVER use this company for anything."
by Tessa R. July 26, 2012
"TOTAL AND COMPLETE SCAM..they will tell you there is mold and that you need to spend thousands. They didn't even clean the vents! I too was reeled in with a groupon...Please groupon, read these reviews and don't allow this company to continue to use your site as a means to intimidate and lie to people and rip them off!! Unbelievable that people like this are still in business!"
by Bernadine S. July 26, 2012
"This company should be shot down because of bad ethics and scam.Thay told me that I have molds in my one year old brand new house and asked me to pay $600. The person who was suppose to be cleaning the vent was a total liar,he vacuum the vent as he suppose to and even lied about it when I saw him not vacuum the other vent.Horrible experience with them,they should be reported to business beureau and be out of business.Please don't get them even from Groupon."
by Jane E. July 26, 2012
"We too got taken by this company. We believe that some of the ducts were not vacuumed and we were also told that we had mold in our furnace. We were not sure if there was mold or not because we don't think we saw any. We will never recommend this company to anyone. Please take them off your list as I don't want anyone else to go through this. "
by andrew k. July 27, 2012
"Don't waste your money, no matter how good the deal seems. They don't do anything. Total and complete rip off. They sprayed some scented water in our furnace and "vacuumed" our dryer vent. Dryer actually seemed to take longer after service. Paid a real pro to come out andthey fixed our dryer vent. Total scam to be avoided."
by paige c. July 28, 2012
"After scheduling our appointment with My Air Duct Pro, the two technicians arrived two hours past the scheduled window time (which was 9am to 12pm). The van that My Air Duct Pro was using did not actually say "My Air Duct Pro". It said "[All] States Air Duct Pro" (the "All" was scratched out). Upon entering the home, within LITERALLY 20 seconds the main technician looked into the return air vent (with his iPhone light) and immediately declared we MUST pay $800 to have "mold and bacteria removed" for our safety. After discussing the need, he lowered his price to $500 but was incredibly pushy and persistent that this must be done. After denying the extra service, the other technician began to "clean" our air vents. By "clean" I mean he dragged his dirty vacuum hose all around hour house, showing absolutely NO regard for walls or furniture--nicking BOTH! He made more of a mess than what he was actually cleaning up! He would wipe off the air vent covers with a dirty paint brush ON MY CARPET and then walk away!! He would quickly stick the hose in the vent, and quickly put the air vent cover back on without installing it correctly. He never even offered to take off his shoes, so he was tracking dirt and dust all over my home! Several of the air vents weren't even cleaned and NONE of the air returns were cleaned. Their "furnace inspection" was, looking at the air returns. They, in fact, never actually looked at the real furnace and they obviously didn't clean it either. THEN, they proceeded to "clean" the dryer vent, which took them approximately 30 seconds. They also failed to re-attach the dryer hose to the dryer. They then went upstairs, dumped their dirty water in our front yard and then left. These people are HORRIBLE!! The purchase agreement is 60-90 minutes of air duct cleaning and a furnace inspection. My Air Duct Pro/All States Air Duct Pro did the total cleaning ALONG with the 5 minute rant on the urgency of doing their $800 "mold cleaning" with "natural chemicals that no other company uses" and "all other companies are poisionous and over $3000" in a combined total of 15 MINUTES. 15 MINUTES. My Air Duct Pro/All States Air Duct Pro did not inspect our furnace, they did not clean the dryer vent entirely, they did not clean the air returns AT ALL, they did not properly re-install the air vents upon cleaning (or in the case of our bathroom, they just left it on the floor) and, finally, they would only clean the actual ducts when I was standing in the room with them. ALL THE WHILE, managing to get our carpet, furniture and walls DIRTY. After they left, we had to sweep up after them, re-install air vents correctly, re-attach the dryer hose and put it back in place and wipe down walls and furniture where the vacuum hose rubbed up against them. Also, we will now have to find ANOTHER company to come and TRULY inspect and clean our furnace. I will NEVER again use My Air Duct Pro/All States Air Duct Pro!!! I've noticed someone commented on all the bad reviews. This company is a totally scam. I have a picture of the two employees, the van, the license plates number and the damage done to my house. I have already reported them to the BBB and include pictures. LASTLY, to the commenter who has the GALL to question all these bad reviews: "Paige C." OBVIOUSLY not my real name. So, you're OBVIOUSLY not going to find "Paige C." in your records. Y'all DESTROYED my home. Consider yourself reported. "
Provider's Response
Why would you use a fake name to write a review. We cannot validate your absurd claims if we do not know who the customer is. There is no way to know if this is a real review or fake. A person using an ALIAS, is usually a writing a false review! Defamation from Competitors usually.
by Chadd S. July 29, 2012
"Very good company i would definitely recommend. Very professional, great prices and friendly people....I give them a thumbs up.. i will definitely give them more business "
Provider's Response
Thank you
by E R. August 14, 2012
"Absolutely horrible. I had a co-worker that used the same company, he got the deal through Groupon also, but the company named themselves http://www.allstatesairductpro.com/ , which is the same company as My Air Duct Pro, i could clearly see the magnet signs over each other on the truck. Anyways the guy that came to my house was "Ruben", before even opening any of my vents he said i had a mold problem. So he said he can cut me a deal for a service to get rid of all mold and bacteria for a low price of $500. My co-worker told me he tried to pull that same scam on him the week before, i said no thanks. Knowing he might pull this crap on me i called my A/C and Heat company a few days before my duct "cleaning" (F.H. Furr) and had them run an actually mold and bacteria test and test came out clear no problems. After declining his mold service he and his worker proceeded to clean my vents, they opened one vent in my entire house and all they did was vacuum the opening of the duct and my vent. In the end i didn't say anything and i just wanted them out of my house. I e-mailed Groupon about the problem and my money was refunded. About a month ago i noticed that they were running the same deal on Google Deals, and i went ahead and warned Google about this company, hopefully no one will ever do business with them again. They have been reported to the BBB. And to all the people that game it a thumbs up on here or anywhere else are people that work of the company and relatives. BIG BIG THUMBS DOWN IN RESPONSE TO THE COMMENTS BELOW FROM THE COMPANY..... I HAVE NEVER SEEN A MOLD TEST PREFORMED VISUALLY!!! THERE WAS NO SAMPLES TAKEN FROM MY HOME TO TEST. AND FOR BEING SUCH A "GREAT" COMPANY WHY DOES IT TAKE OVER 6 MONTHS TO RESPOND TO A REVIEW??? I HOPE THIS SCAM STUNT YOUR COMPANY IS PULLING FAILS. "
Provider's Response
Clearly we are not the same company... However there is sub-contract work when there is an overload. We validated our mold claims with a mold test for both you and your friend. We hope you had your problems resolved.
by Anita P. August 17, 2012
"The technicians arrived on time. One immediately opened my return vent and announced that I had mold and needed a $2400 treatment that he would do for $800. I declined. The second tech vaccumed my ducts. Upon leaving the main tech offered the mold & bacteria treatment for $500. I used My Air Duct Pro because of a groupon offer. I paid $49 dollars and got $49 dollars worth of work. I don't think I'll be buying any more groupon services unless I already have a relationship with the company."
Provider's Response
As we appreciate your time to write this review, we hope you got a second opinion on the mold. We back up our claims with valid mold tests.
by Mad M. August 19, 2012
"Avoid this company. Their groupon deal is a total bait and switch scam. They tried to convince me that I had mold (which I have since tested and it is not mold - it is just dust) and then tried to convince me to get a special mold cleaning for $800. After I said "no" 3 times (each time the price drop to $600, then $400), they finally realized that I would not fall for their scam. They then proceeded to drag a dirty old vacuum hose around the house and damaged the corners of walls and left marks on the carpet and doors. The groupon deal stated: "After inspecting furnaces, certified technicians spend 60–90 minutes cleaning air ducts and dryer vents using eco-friendly products." They never inspected the furnace, they only spent 15 minutes cleaning some (not all) air ducts. Only 2 minutes to clean the dryer vent (which they damaged and needed replacing). They scratched every single vent that had screws (all required repair and touch up paint). They spilled mud and oil all over my driveway. After they left, I checked some of the vents and found dust in them. I ended up spending an additional 3 hours cleaning up and fixing all the damage they left. I hope groupon will never do business with this company again. Do not use this company."
Provider's Response
As we welscome your comments/review. We have no record of this complaint. We are always willing to address any issues a customer may have and they are advised to call the office.
We apologize you took it upon yourself to fix, what you thought was our unprofessional service.
We wish you the very best.
by A B. August 27, 2012
"I too purchased the groupon deal and got the same response. Two hours late with no phone call, expensive mold treatment requirement and incomplete service. Contact Groupon - they will make it right. What I find really interesting is if you go down these reviews and read the company's response - they call you all raciests and idiots for not KNOWING what was included int your groupon. Hire people that can speak English and stop trying to scam people and they won't right negative reviews about you!"
Provider's Response
We apologize for the late appointment. We will not comment on the english speaking comment.
by Susan b. September 10, 2012
"They did a Chimney Sweep, air duct cleaning and carpet cleaning. professional and courteous. "
Provider's Response
Thank you for your kind comments
by E T. December 17, 2012
"The scammers are still at it. I used a Groupon. As many of the others have stated, the technician went down and looked at the furnace and pronouced that it had mold and even showed my a picture. I went down and looked myself and the furnace has dust but no mold. He then wanted an additional $698 to clean the furnace and treat the mold. I said no and he refused to do the vent cleaning. STAY AWAY and Groupon should be ashamed of dealing with this scammers."
Provider's Response
Please note a full refund was given to you! There was visible mold and our technician is a certified mold remediator. We agree to disagree that you feel it ws just dust. As we suggested, please get a second opinion.
We wish you the very best.
by Ralph R. January 18, 2013
"On time and professional. Will use again for carpet and chimney."
Provider's Response
Thank you for your honest review