Renewal by Andersen of Virginia & Washington, DC
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Recommend? Leave a full review
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(866) 245-4007
ext. 14891#
This number will connect you directly to the provider and will let them know that you used Service Alley to find them.
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2814 Merrilee Dr
Suite A/B
Fairfax, VA 22031
Leave a Review for: Renewal by Andersen of Virginia & Washington, DC
by Jenny P. November 02, 2011
"by replacing our old double hung windows and wooden doors, we increased the energy efficiency of our house and really updated its look. It took a little while to get everything done - mostly because of the heavy demand of RbyA services, but the final result is great."
Provider's Response
Dear Jenny,
Thanks for the awesome review! It's great to hear from customers, like yourself, who have had such a wonderful experience and really appreciate your sharing this review with the public. We certainly encourage you to leave similar reviews elsewhere on the internet, should you feel so inclined. Thanks for your business and thanks again for the review. Enjoy those windows and doors and saving on those energy bills! Welcome to the RBA family! :)
by Michael H. November 02, 2011
"Great price, great job & great service. MH Burke, VA"
Provider's Response
Thanks, Michael! Great to hear from you and your satisfaction with our work. Thank you for your business and the effort to go out of your way to leave us a review is greatly appreciated. Thanks so much and all the best to you. Enjoy your Renewal by Andersen products!
by William W. November 02, 2011
"Tom, the salesman, was great! Low pressure and helped us find the best products for our needs. The installers did a very nice job, we have not had any problems with the windows and the house feels better insulated."
Provider's Response
Wow, William - Thanks! We are glad to hear you had such an awesome experience with both the sales consultation and the installation. And it's great to hear that you are already noticing more comfort inside your home. We will make sure to pass along your kind words to Tom as well. It is always our goal during the design consultation to educate and consult with you, rather than hard sell, and we are delighted to hear that you appreciate that approach. May you keep enjoying your Renewal by Andersen replacement products and welcome to the RBA family! All the best-
by Bill A. November 02, 2011
"Renewal by Anderson is a great window company. They sell high quality windows, do great work, and deliver on all their promises. They did a super job on our windows in our house in Loudoun County. I recommend them highly. Bill A, Purcellville, VA"
Provider's Response
Thanks, Bill! We love hearing from our customers; especially such kind words. We hope you continue to enjoy your windows for years to come and would like to thank you for your business as well. All the best to you and yours and keep the positivity flowing!
by G T. November 03, 2011
"Exceptionally pleased with the work and product of Renewal by Anderson. The work was done with care, carefully measured and installed in little more than one day (17 windows), and the results have been superb. Plus, their follow up has been really excellent. Where most companies abandon you once the work has been done, Anderson has kept in touch to make sure everything is still to our satisfaction. I would recommend them to anyone wanting the best work/product available."
Provider's Response
G.T. - you are awesome! Thanks for that super review of our products and services. And we are really happy to hear how pleased you are with everything. Your business is greatly appreciated and the fact that you would share that experience with the public really makes our day :) Enjoy those windows and we look forward to keeping an open dialogue with you moving forward, as you have come to expect from us already through your experience. All the best and welcome to the RBA family
by Anne W. November 03, 2011
"A house full of windows were replaced: they were prompt, clean, knowledgeable and all windows look great!. Had issue with one lock on a French door (design flaw at Anderson factory) and Renewal made it right in a timely manner with an excellent service oriented attitude. I have used them twice, and would not hesitate to use them again. Quality product, quality staff, professional outfit!"
Provider's Response
Thank you, thank you, thank you! Twice for both of your projects and one for that wonderful review. Our mission is your satisfaction and it makes us smile to hear from you when we have achieved our goals. Sorry for that minor mishap but happy to have been able to correct it quickly and keep our promise. We really apprecaite the time you took to write this review. Welcome to the RBA family...AGAIN! All the best -
by Raymond C. November 04, 2011
"The product is good the sales are the best the instilation is great the follow up service is terrible. I have been trying for over a year to get them to fix some of the flashing work they installed and to date I cant get a phone call returned I cant get them to do anything. They tell me they will call me back but never do. Highly recommend looking for someone who will take care of you after the sale."
Provider's Response
First and foremost, Mr. C - thank you for your business. Thank you for putting the trust in us and our products that we have worked hard to instill in our customers for over 50 years. We are pleased to hear that you like the product, the sales consultant and the installation of your windows. However, we are sorry to hear you are less than satisfied with the follow-up. This feeling you are having is unacceptable to us. However, for the record, I would like to state that we have been back out to the home multiple times for service per your initial concerns. We used commercial grade flashing material on our 2nd visit out there to address continue issues. After this visit it was determined that there are structural issues in the home that are, unfortunately, not allowing the windows to provide the results that they should. At this point we will give you a call to see what else, if anything, can be done. We will talk to you soon. If you would like to get in contact with our service department directly, please call 703-682-5642. Thank you and we do apologize if you have had difficulty getting in touch with us. All the best -
by Stephanie J. November 08, 2011
"We had all the windows in our home (16) replaced by Renewal by Anderson of NoVA. The crew that came to install the windows were on time, polite, and exceptionally neat. About a year later we had one small issue with one of the windows and Renewal by Anderson promptly followed up on our concerns. "
Provider's Response
Thanks Stephanie! So glad to hear about your level of satisfaction. Sorry about that issue but we definitely like to hear that we were able to follow-up promptly and efficiently to fix it. Thanks for your business and the review!
by J C. December 05, 2011
"I had several windows and two doors replaced by Renewal by Andersen of Northern Virginia. My home was less than 10 years old and the builder supplied items were terrible. I did a lot of research and decided to go with Renewal by Andersen of Northern Virginia. They are not the cheapest replacement window company but they are worth every penny I paid. The sales person was awesome! Treated me like a personal friend. The service staff was prompt, courteous and did an excellent job installing the windows. I had one window that was installed by my builder that had a gap large enough to fit a pencil in between the window and its frame. The Renewal by Andersen of Northern Virginia installer fixed that and eliminated the draft. I can't wait until I can afford to replace the rest of the crappy builder grade windows in my home. Thank you Renewal by Andersen of Northern Virginia. I'm a satisfied customer."
Provider's Response
Thanks, J.C! We are thrilled to hear your level of satisfaction with our products and services. Glad that you are enjoying the windows and wll be coming back to finish the job in the future. We hope all is well with you and thanks again for both your businss and the kind words.
